Read the FAQs below for more information about Heera Renfrew's allergy policies.
What if I have an allergy?
If you have an allergy that could harm your health please contact the restaurant directly before you place your order.
We strongly advise that you also contact the restaurant directly to confirm your requests.
Why isn’t Heera Renfrew able to guarantee that my meal will conform with my allergy requirement?
We would love to be able to provide this information to you directly. However only the restaurant will know exactly which ingredients go into the food they prepare, so they will be able to provide you with the most accurate and up to date information.
We do not want to put anyone’s health at risk so we recommend that you speak to the takeaway directly who will provide you with the most accurate information.
How does Heera Renfrew make sure the allergy information provided is accurate and up to date?
Our New Business Team will then contact the takeaway and ensure that we have all information required to ensure we complete the menu in the most accurate way. The restaurant is always welcome to contact us to update this information at any time.
How can I contact the takeaway directly?
Contact details for all restaurants are mentioned on the website, under the Contact Us page. Here you will find their telephone number, address and a form that will send an email to the restaurant.
Doesn't the law require all food businesses to provide information in regards to food allergies?
It is the takeaways responsibility to provide this information to consumers as they are independent from Heera Renfrew.
We will always do our best to put you in touch with the takeaway so that your requirements can be discussed.